50% minimum non-refundable deposit is required on all transactions to start production, this includes photo shoots, retouching, album design, music videos. Some projects will require 100% payment upfront including but not limited to all custom products including retouching, fine art prints and albums. These services/products are are non-refundable. Pre-Purchasded packages/products such digital images, prints, ablums must be selected within 90 days of the proofing gallery or may incur addtional costs. Balances must be made in full before we go to print. Client must approve all retouching, album layouts before we go to print. Once order is submitted we cannot make any changes. No returns,exchanges on custom products.
Photo Shoots: In case of bad weather we will reschedule outside shoots to the next available date. Transferable only to other shoots or photo products only. Need to change the shoot date? We have a 48 hour reschedule policy. You forfeit your deposit if you give us less notice.
Damaged products: In the event that the product was damaged in shipping we will redo the order at no cost to you after it has been inspected for return to our inventory. Shipping charges are not refundable. The customer must pay return shipping charges unless it was our shipping error.
Popstudios retains the copyright on all artwork/design/photography until balances are paid in full. Client may not resale any artwork created by Popstudios without Popstudios written permission. Popstudios retains copyright to use images/video for future advertising and display including but not limited to the right to use music provided by client in conjuction of photo/video created by popstudios for portfolio usage on but not limited to popstudios personal website, youtube, instagram, facebook. If you have any questions on this please call us before you make a payment. If a project is cancelled while in process, the client is liable for all materials and services rendered up to that moment. Client may not use proofs, video content or any artwork created by Popstudios until balance is paid in full. Customer agrees to pay applicable interest and any collection and/or legal fees, court costs, or reasonable attorney’s fees incurred by popstudiods LLC. during efforts to secure payment/balances for work performed.
If a project is cancelled while in process, the client is liable for all materials and services rendered up to that moment. -Past due invoices are subject to interest rate accruing at 5% per month or $25, whichever is greater. Customer agrees to pay applicable interest and any collection and/or legal
fees, court costs, or reasonable attorney’s fees incurred by popstudiods LLC. during efforts to secure payment. Delivery dates: popstudios will not be held liable for additional freight charges that may be incurred.
-If a guaranteed turn-time is required, please contact your sales representative and secure the request in writing. There will be a separate line item on your invoice that states the "by when" and how much the guarantee costs. Otherwise popstudios will Deliver images and or video in a timely fashion based on current work load schedule. Music Videos generally take 4-6 weeks for the first edit and 1-2 weeks for any revisions.